A HYDE hairdressers and beauticians has received praise for its work making the business coronavirus-safe for customers and staff.
Leading Edge Hair & Beauty had to close for 18 weeks during the pandemic, along with many other local businesses.
Alan Havery, 58, operations director at the salon, has ensured the business was thoroughly prepared for the coronavirus safety measures as it reopens after the second lockdown.
He said: “During the first lockdown, we had a few months to plan how to operate safely, and sufficient time to make sure we had stock of newly essential items like PPE. Once we had a confirmed opening date, we arranged to have our whole premises professionally sanitised.
“To ensure the team understood our new plans and how to implement them, we held some staff training sessions on our coronavirus safety procedures. Following the second lockdown, we’re now aware of everything we need to do to make sure our salon is safe for customers and staff and ready to open.”
The salon, named Tameside Hair and Beauty Business of the Year in 2017, has now incorporated temperature checks for all customers before an appointment can begin.
Alan has found that once they were allowed to reopen their customers soon came back: “When we reopened after the first lockdown we pulled back five weeks’ trade in the first four weeks by opening longer hours and extra days, and we’re doing the same after the second lockdown. We have had over 60 completed customer surveys that endorse our safety procedures; this has helped us to bring in double the number of new customers since the pandemic.”
Wanting to make sure Tameside businesses have access to the most accurate information, Alan has the following advice: “Keep abreast of the information published on the government website and your local council website and do not take any other source of information as fact.
“I would also recommend that you seek advice and support from any professional bodies you are part of and look to see how you can use this situation to improve the reputation and sustainability of your business.”
Cllr Oliver Ryan, Tameside Council executive member for finance and economic growth, said: “Leading Edge is a fantastic example of how a local business can adapt and thrive in such a challenging situation. This inspiring effort is something we’re seeing across our business community as local firms strive to meet the needs of their customers.
“I encourage any businesses which need support to contact our business compliance team as soon as possible for advice.”
Local businesses should contact Tameside Council’s business compliance team by emailing email@example.com Additional business support is available through the council’s employment and skills team by emailing firstname.lastname@example.org or visiting https://www.tameside.gov.uk/coronavirus/supportforbusiness.